Privacy Policy
This Privacy Policy describes how BALANCE ("we", "us", or "our") collects, uses, and discloses your personal information when you use our website and services. We are committed to protecting your privacy and ensuring that your personal data is handled with care and respect. This policy applies to all information collected through our website, located in Abuja, Nigeria.
1. Information We Collect
We collect Personally Identifiable Information (PII) that you voluntarily provide to us. The specific data points we collect include:
- Name: To personalize your experience and address you correctly.
- Email Address: For account creation, communication, and order confirmations.
- Phone Number: For delivery coordination and direct communication regarding your order.
- Delivery Address: To ensure your orders are delivered to the correct location.
- Order History & Details: To maintain a record of your purchases and preferences.
2. How We Collect Your Information
Your information is collected when you perform the following actions on our website:
- Creating a user account.
- Placing an order for our products.
- Submitting a form through our "Contact Us" page.
We also use standard website technologies like cookies to enhance user experience, such as keeping you logged in. These are not used for tracking purposes outside of our website's functionality.
3. How We Use Your Information
Your personal information is used exclusively for the following purposes:
- To process, fulfill, and deliver your orders accurately.
- To communicate with you regarding your order status, delivery updates, or any inquiries you make.
- To maintain your user account, including your order history and saved details.
- To facilitate the WhatsApp order notification, which you initiate to send to us.
- To improve our website's functionality, product offerings, and overall service.
4. Data Storage and Security
All customer data is securely stored in a Firebase database, a service provided by Google. We implement a variety of reasonable security measures to maintain the safety of your personal information and protect it from unauthorized access, alteration, or disclosure.
5. Third-Party Disclosure
We do not sell, trade, rent, or otherwise transfer your Personally Identifiable Information to outside parties for marketing purposes.
This does not include trusted third parties who assist us in operating our website (e.g., Firebase for database hosting), so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law or protect ours or others' rights, property, or safety.
Specifically, your order details and phone number are used to pre-populate a WhatsApp message, which you then choose to send to us to confirm your order. The transmission of this message is handled by WhatsApp's platform, subject to their privacy policy.
6. Your Rights
As a user, you have the right to:
- Access the personal information we hold about you through your profile page.
- Update or correct your information at any time via your profile page.
- Request the deletion of your account and all associated data by contacting us.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please do not hesitate to reach out to us.
BALANCE
Abuja, Nigeria
Email: balanceng1@gmail.com
Or visit our Contact Us page.